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AAPCO Job Completion Survey

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Clear Filter

Hampton Virginia, VA

House looks great! However, I do recommend adding a quality control person to ensure that everything is done to make every job an outstanding job.

Ashland, VA

good work. pleasant, efficient, cleaned up well

North Chesterfield, Va 23237, VA

We had some original issues with quality. As a tradesman myself, I have a very high regard for quality and craftsmanship. I had an issue with a down spout on my gutters and an issue with 1 area of my siding. I called and they quickly sent out both crews to fix the issues. I had also missed something on the contract, but the VP and me were able to work it out to my satisfaction.

Virginia Beach, VA

Tracy was our design consultant and she was outstanding. Mel was our installer. His standard was perfection and he achieved it with ease. BathPlanet is a 5-Star company that I highly recommend.

Cumberland, VA

The contractor worked by himself, came at the time he stated, put down cloth to work on in the house, his workmanship was great. Took him 3 days to complete 2 bathrooms, cleaned up after himself every day, took all trash away, answered all questions asked. would want him to come again to do another job Thank You

Hampton, VA

It took a while for the installers to come back to fix siding issues. The siding is great, though.

Yorktown 23693, VA

I'm thrilled with how our windows turned out! The sales rep did a good job of selling the product and I thought we got a competitive price. The installation was great, the team was quick courteous and knowledgeable. There was a miscommunication about who would contact our HOA for the approval which led to a delay in the beginning, but it was worked out without issue so I would just handle that myself in the future. Overall very happy with the entire experience, I love the lifetime warranty and the reputation that comes with ProVia windows.

Norfolk, VA

Professional installation with attention to detail. Area was cleaned thoroughly after each step in the process. Shower head could have been raised because the new shower floor is higher than previous floor. Installer did ask my opinion before install, and I told him height was good.

Hopewell, Va 23860, VA

Techs were in and out cleaned up and I was happy with the results

Virginia Beach, VA


Richmond, VA

I couldn’t be more pleased with my shower remodel. I must say it looks like something in a 5 star hotel. Ed did a fabulous job. He started at 9 and the job was completed by 4. I’m beyond impressed.

Chesapeake, Virginia, 23

I finally have an updated bathroom!! We love it!!

Mineral, VA

Mr. Wagner acted like a real butt.

Stafford, VA

Product is not what I was expecting. Lines on shower are hardly noticeable. When installing the shower/tub a portion looks like it was cut crooked and they couldn’t complete the installation of the vanity due to flooring not being level. The old vanity was removed and a pipe was broken. Pipe was fixed, damaged drywall was not from the ceiling below.

Williamsburg, VA

Gutter replacement in Williamsburg by AAPCO. Salesperson was excellent—he provided multiple options at various price points and shared information rather than going for the hard sell. Work crews were punctual, efficient, and cleaned up leftover debris well. They also followed instructions perfectly when modifying the existing gutter system. A great experience overall.

Chesapeake, VA

My installer John was well experienced and extremely knowledgeable of task at hand . He installed door in no time flat . Job well done by Mr. John B.

Williamsburg 23188, VA

Awesome windows. Great job done putting them in. You wont find a better window for the price n great service

Cheste, VA


Chesapeake, VA

I was excited and happy with the overall result of my bath. The only negative parts of this experience was the lack of communication in the beginning and the lack of assistance by the designer. The sale rep sold me on a process where she would help with design questions and be available with my design needs. I have to say this was not true. The designer's advice was vague and not very helpful. I actually ended up purchasing extra product that was a waste of money. My second negative was that I needed to contact the company to check on the progress of my order and when my job would start. As a courtesy, the company should update their clients so that they are aware there is a delay as we are spending a lot of money. My installer, Mills, was absolutely wonderful and made up for the other two negatives. He was amazing and kept me updated throughout the day while I was at work. He was so professional and got my bath done in a timely manner. Overall, I love my new bath. Despite the communication issues, I would consider using Bath Planet again.

Norfolk, VA


Norfolk, VA


Mechanicsville, VA

This is a revised review. After having more information to consider, I can now say that I am satisfied with the products and service I received.

South Chesterfield, VI

I’m in rehab but my husband said he loves it. I can’t wait to experience the new shower.

Virginia Beach, VA

couldnt get any of the above stars to record my response. Tracey was great. very satisfied with the finished product

Elizabeth City, NC

All members of AAPCO were very kind and professional. I would recommend them to anyone needing house work.

Fredericksburg, VA

I love my new shower! The staff was courteous and professional. They installed in 6 hours. They were clean.

Fredericksburg, VA

From the Sales Representative to the guys that came to install our new walk in shower. Everyone was knowledgeable, nice, and respectable. We are so happy with our new shower. Will definitely recommend in the future. William C

Richmond, VA

Nice shower and bathroom renovation.
Negative: Job took two weeks not two days. I had to source and buy everything outside of the shower.

Henrico, VA

Love the product!

Fredericksburg, VA

The remodeler was friendly and showed up on time each day. The workmanship was excellent.

Henrico, VA

We are extremely happy with the end result and would happily recommend the company. The installer did an amazing job.
Thank you !!

Stafford 22405, VA

Very upfront on the price without games. Excellent service. I had sliding doors and a front entrance door done previously by AAPCO and was very pleased with the service and product.

Virginia Beach, VA

The entire experiencer was perfect! Knowledgeable salesman, easy to contact the company folks in Richmond, installation went smoothly and with extreme quality. Highly recommended, thank you very much!

Virginia Beach, VA

Two things that stopped a perfect score. Granted I understand that there was issues with supplies, I would have preferred is there was a system that insured it came in first instead of the constant date changes. The other is a better clean up job. Got all the big pieces but to find nails around the house was and still is a pain. Other than those two things, it looks like I have a new house. It was quick and they were fluid with small changes and additional installations of external fixtures with no additional cost.

Newport News 23606, VA

I could not be happier with the work that AAPCO provided me. They're a local company and their technicians were incredible.. Super happy With not only the work but the professionalism from top to bottom in the entire operation. They communicated very well and delivered exceptionally.

Hampton, VA

Great people to deal with. Did what they promised and on time.

Virginia Beach, Va 23456, VA

Great people very accommodating and on time. Professionals all around cleaned up better than me when complete. I actually found about several programs from outside organizations. VA, State, Veterans etc...Check it out.

Chesapeake, VA

With a few hiccups from other sources, this company did well! They installed all our stuff with professionalism and grace. After a somewhat large issue came up, the owner called and made EVERYTHING better. My hat is off to him and his wonderful company.

Hanover, 23069, VA

Pricey, but high quality.

Gloucester, VA

We really like the windows, the installers worked very hard, and did a good job (plus trim workand clean up). The cost was much cheaper than other estimates.

Hampton, VA

We are very happy with our recent bathroom renovation. We would definitely recommend AAPCO.

Richmond, VA

Great service

Carrollton, VA

The final product is beautiful and easy to care for. There was an issue with some of the connections in the glass leaking, but they were corrected in a timely manner. I also wish that the workmen did a better job of protecting my floors and garden tub which is adjacent to the shower stall during the installation. I put up my own plastic over the bathroom entry to cut down on the dust in my bedroom during demo. And be aware that if you are having glass doors installed, you will have to wait 2-4 weeks for it to come in. They do not make that abundantly clear in the sales pitch.

Williamsburg, VA

They started at 830 in the morning and finished by 430pm 7 windows and a picture window. Very professional all day.

Chesapeake, VA

GREAT JOB! Installers were fast and professional!

Spotsylvania, VA

Everything was great from sales to installation! The pull down seat and hand real are wonderful for my husband

Virginia Beach, VA

The contract was signed on June 21, stating “estimated commencement of work, 60 days from date of contract.” Work did not commence until 18 October. At no point did the company contact us to explain the delay. I had to contact the headquarters after 90 days to find out what was going on. Poor communication from the company. Workmanship and product were excellent with the bathroom demo and product installation. Shower, tub, flooring, and vanities all installed by skilled expert. The glass company was a little rude and complained twice about traffic to reach my location.
I am pleased with the work, however, expected more professional communication from the main company. The main contractor doing the bulk of the work, Bill was outstanding and professional.

Virginia Beach, Va, 23


North Chesterfield, VA

The new shower is beautiful and job was complete fast and neatly.

Esmont, Va 22937, VA

Sales rep was knowledgeable and personable. Price negotiations were a bit like a car sale but we were able to come to an agreement. I like the new shower, the installer was friendly and knows his stuff. Because the floor under previous shower pan was rotted, he replaced the plywood, which I can hear flexing a bit when I step into the shower. As long as the pan doesn't leak or crack, I can live with a bit of noise and flexing though.

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AAPCO, LC Reviews


4.73 out of 5 stars based on 809 customer reviews.

Review Central